Refund policy

Refund Policy

This policy applies to all products and services offered by NPTA. It supersedes any previously published policies regarding returns, refunds, or cancellations.

General Refund Conditions 

a. Full Payment purchases are eligible for a return and full refund within 7 days of purchase, provided the course key has not been redeemed.

b. After 7 days from the date of purchase, no refunds or returns will be provided.

c. Refund requests must be submitted within the 7-day period to info@npta.ph.

Redeemed Keys 

a. Once a course key has been redeemed, it is immediately nullified and the purchase becomes non-refundable, regardless of how much of the course has been accessed or completed.

Refund Conditions for Recharge Subscription 

a. All payments made through our Recharge Subscription payment plan are final and non-refundable, regardless of whether you have utilized or activated your course.

Exclusions from Refund 

a. If you have attempted the final test, exam, or proctored exam associated with the product or service, you are not entitled to a refund.

b. Redeemed keys are excluded from refund per the Redeemed Keys section above.

Administrative Fee 

a. No administration or processing fees will be deducted from any eligible refund.

Refund Amounts 

a. Refunds are available for the full amount paid to NPTA at the time of the refund request, provided the request is made within 7 days of purchase and eligibility requirements are met.

b. All refunds are issued in the original form of payment. For example, if a credit card was used for the original payment, the refund will be made to that method.

Recharge Subscription payments are non-refundable and are not eligible under this section.

Course Cancellation by NPTA 

a. If NPTA cancels a course due to insufficient enrolment or other unforeseen circumstances, you will be entitled to a full refund.

b. NPTA is not responsible for any additional costs incurred by students, such as travel or accommodation expenses.

Disputes 

Any disputes regarding refunds will be handled in accordance with the laws of British Columbia and are subject to the exclusive jurisdiction of the courts of British Columbia, consistent with the Governing Law clause above.

By purchasing through NPTA, you acknowledge that you have read, understood, and agree to these terms and conditions and the refund policy.

NPTA™ is a trademark of National Personal Training Academy Inc. All rights reserved 2026.